SHP | Home Health Care CAHPS Frequently Asked Questions

With over 13 years of trusted and proven experience administering satisfaction surveys, reporting, and performance improvement, SHP is your best choice for HH-CAHPS Survey distribution, data collection and analysis.

We have created this HH-CAHPS Frequently Asked Questions page to help you understand the process and what will be required for your agency to participate.

1. What is the Home Health Care CAHPS Survey?
2. When will the national implementation of the Home Health Care CAHPS Survey begin?
3.  What is the Dry Run?
4.  Will the data be reported for the Dry Run Period?
5. Will home health agencies conduct their own Home Health Care CAHPS Survey?
6.  Instead of conducting monthly sampling and data collection, can home health agencies chose to survey on a quarterly basis?
7. Is SHP an approved survey vendor for the Home Health Care CAHPS Survey?
8. Do the core questions have to be used in the exact order in which they are presented in the Home Health Care CAHPS Survey instrument?
9. Can home health agencies change the wording of the questions or the response categories in the Home Health Care CAHPS survey instrument?
10. Will home health agencies be required to use the Home Health Care CAHPS Survey supplemental questions?
11. Will home health agencies be allowed to add additional questions to the survey instrument?
12. Will SHP be able to administer faith based questions in the Home Health Care CAHPS survey?
13. Will SHP be able to administer Telehealth questions in the Home Health Care CAHPS survey?
14. Can I sign up with SHP for the HH-CAHPS Program today?
15. Some home health agencies may not have enough patients to obtain 300 completed surveys. Will these agencies be exempt from the survey?
16. Some home health agencies do not have enough patients to obtain the targeted 300 completed interviews. For those agencies that have multiple locations and/or are part of a chain, can smaller agencies pool their patient populations and conduct one survey that will represent two or more agencies?
17. Will home health agencies that are not Medicare certified be eligible to participate in the Home Health Care CAHPS Survey?
18. Since participation in the survey is voluntary by home health agencies, is there a chance that agencies that do not perform as well as others will not participate in the Home Health Care CAHPS Survey?